Effective Date: January 7, 2024
Thank you for choosing Fornesus as your trusted provider of art and design products and services.
I want you to be completely satisfied with your purchase. Please read my refund and return
policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.
- Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or
exchanges are accepted within [Insert Number of Days] days from the date of purchase. We
believe this timeframe strikes a balance between allowing you sufficient time to evaluate your
purchase while also ensuring a fair policy for our business.
- Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all
tags and packaging (if applicable). Please note that certain items may have specific conditions
for return due to their nature, and these conditions will be clearly communicated on the product
- Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy
aims to be reasonable. We offer [free/flat-rate] shipping on returns, which means you won’t
have to worry about additional shipping costs when returning items.
Replacement/Exchange: It will not be possible to replace any item sold on this store.
Money Refund: I will return the cost of the item to the original payment method used for the
Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.
Gift Card, coupon, or store credit: If requested, a gift card or equivalent coupon code will be sent personally to you for use on any future items.
- Refund Conditions
All physical items are eligible for refund ONLY in the instance that damage is visible on said custom product, this is valid if damage is discovered within 7 days of receiving your item. Due to the custom nature of each art piece that I create, I cannot guarantee refunds and this is made clear in each listing.
- Non-Refundable Items
Otherwise, all digital items are ineligible for any refunds as I cannot track whether or not a product was downloaded. This includes digital art pieces, downloaded digital derivatives of physical art pieces, and digital subscriptions purchased on this platform, a paid digital subscription on Fornesus Blog, and a paid digital subscription to Chris City, unless stated more specifically on the WordPress.com and Substack platforms, respectively.
- Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable
relationship with our customers. By providing clear guidelines for refunds, we aim to empower
you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact
me at firstname.lastname@example.org. Your satisfaction is
my priority, and I’m here to assist you to the best of my abilities.
Thank you for choosing Fornesus!
Sugar Land, TX 77479
Last Updated: 7 January 2024